Privacy Policy

This is the Privacy policy of Auto.Auto CVBA a limited company registered under the laws of Belgium, with its registered office at 8200 Brugge, Lieven Bauwensstraat 30, VAT BE-0691.848.342.and its affiliates.
This Privacy policy can be modified, e.g. as a result of new functionalities on the website tuutuut.com that require the processing of personal data. Any major changes will be announced via [e-mail, website or application (“app”)].

This version of the Privacy policy was last modified on 24-04-2018.

1. When does this Privacy policy apply?

This Privacy policy applies to the processing of personal data via the  tuutuut.com website or app owned by Auto.Auto CVBA

2. Who is responsible for the processing of your personal data?

Auto.Auto CVBA is responsible for the processing of your personal data. Auto.Auto CVBA (hereafter “Auto.Auto”, “we” or “our”) is a company under Belgian law, whose registered office is established at at 8200 Brugge, Lieven Bauwensstraat 30, VAT BE-0691.848.342 (Belgium).

You can also contact our data protection officer via office@tuutuut.

3. Which personal data do we process about you?

We mainly collect your information and personal data when you use our website: if you register an account “My account” in the website or the tuutuut.com app;

  • if you sign up for our newsletter; if you use our contact form;
  • if you contact a dealer;
  • if you enter into a contest;
  • if you take part in a customer survey;
  • if you chat with a dealer.

In some cases, we also process information coming from third parties such as cookie providers when you browse our website (please refer to our Cookie policy in this regard).

Want to learn more?

If you use our website we process the following information and personal data about you:

  • if you register an account “My account”: your e-mail address, a password, a salutation, your first name, your last name, your country, your address, your city, your telephone number (if you provide it to us), your preferred language, your tuutuut.com favourites, …;
  • if you download the tuutuut.com app and register an account “My account”: your e-mail address, a password, a salutation, your first name, your last name, your country, your address, your city, your telephone number (if you provide it to us), your preferred language, your tuutuut.com favourites, …;
  • If you enter a chat session, name and e-mail address
  • if you sign up for the newsletter: your e-mail address, your e-mail preferences; if you use our contact form: your first name, your surname, your e-mail address, your telephone number, a ticket number (when reacting on previous mails), topic, model type, model number, title, question and subsequent correspondence;
  • if you enter into a contest: the data you provide to participate into the contest such as your name, surname, address, e-mail address.;
  • if you take part in a customer survey: data such as your name, surname, address etc.
  • if you browse our website: data we receive from cookie providers about your activity on our website such as the time and duration of your visit, the pages you visited before and after using our website, your IP address, the pages you visit, the browser you use, geographical data such as your location, your preferred language, …

Auto.Auto CVBA also uses personal data received from third parties, such as Facebook. These data concerns your  your contact details.

4. For which purposes and how do we process your personal data?

In order to keep you informed about Auto.Auto CVBA’s products and services (direct marketing)

We process your personal data when you ask to receive information about our cars new cars, services, special offers, events, actions, research on future product ideas or improvements etc., e.g. by signing up for our newsletter or by registering an account on “My account”.
For this purpose we can process data such as your name, your address, your e-mail address, your telephone number, your preferred language and the project or the region in which you are interested.

Depending on the individual case, these data are processed on the basis of your unambiguous consent, on the basis of the performance of a contract to which you are a party, or on the basis of your request to take steps prior to entering into a contract. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at all times (please refer to question 10).

In order to answer your questions and exchange information with you

If you ask us questions by telephone, by mail or via the contact form, we will process your personal data in order to respond to your question and provide you with the necessary information.
For this purpose we can process data such as your name, your company name, your position, your e-mail address, your telephone number, your correspondence with Auto.Auto CVBA and all other personal data that you provide to us that can be relevant for answering your question.

Depending on the individual case, these data are processed on the basis of your request to take steps prior to entering a contract, on the basis of the performance of a contract to which you are a party, or on the basis of Auto.Auto CVBA’s legitimate interest in providing you information about Auto.Auto CVBA’s activities.

For our marketing campaigns, contests and surveys

We process your data in the context of our marketing campaigns, to allow you to participate in a contest and to ask your opinion in customer surveys.
For this purpose we can process data such as your name, your address, your e-mail address, your telephone number and your preferred language.

Depending on the individual case, these data are processed on the basis of your consent or on the basis of Auto.Auto CVBA’s legitimate interest in informing you about its activities. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at all times (please refer to question 10).

For the technical and functional management and the improvement of our website

We process personal data for the technical and functional management of our website, in order to personalise the website or app and to create content that is relevant to you and to ensure that the website is easy to use and secure.

For this purpose we can process data such as your IP address, the pages you visit, the browser you use, the websites you visited earlier, geographical data such as your location, your preferred language and the time and duration of your visit. We do this e.g. by using cookies. Please refer to our Cookie policy in this regard.
Depending on the individual case, these data are processed on the basis of your unambiguous consent or on the basis of Auto.Auto CVBA’s legitimate interest in continuously improving its websites and the user experience and protecting the websites against cyber-attacks etc.

Want to learn more?
Regarding the processing of your personal data, Auto.Auto CVBA always relies on:

  • either, the consent that you expressed, e.g. by ticking a box to this effect during your navigation on our site, or via another positive action from which your consent is inferred, e.g. by choosing to contact us via the contact form. In this case, you have the right to withdraw your consent for the future at all time;
  • or, on another legal basis laid down by law: for example, if the collection of data is necessary for the performance of a contract with you or if processing is necessary for the fulfilment of a legal obligation to which Auto.Auto CVBA is subject. In some cases, the processing of your data may also be necessary to realise a legitimate interest of Auto.Auto CVBA.

5. With whom do we share your personal data?

Auto.Auto CVBA may share your data with third parties, including our partners and service providers.

Want to learn more?

Auto.Auto CVBA may share your personal with the following third parties who act on behalf of Auto.Auto CVBA:

  • service providers to provide services for us, such as marketing agencies
    In addition, Auto.Auto CVBA may be obliged to disclose your personal data if this is required by law or a court order.

In all cases, we are committed to ensuring the confidentiality of your data, which includes among other things that we conclude adequate contracts with our partners and service providers which impose confidentiality obligations on them.

6. Do we transfer your personal data outside the European Economic Area?

No, Auto.Auto CVBA does not transfer or store your data outside the European Economic Area.

Want to learn more?
Auto.Auto CVBA keeps all your personal data on servers located within the European Economic Area so that their protection is fully assured. Your data are not transferred to third parties or servers located outside the European Economic Area.

7. How are your personal data protected?

In order to guarantee the security of your personal data we have set in place a series of security measures and safeguards. Your personal data is stored on secure networks that may only be accessed by a limited number of persons holding special access rights and who undertake to respect and maintain its confidential nature.

Despite these measures, due care should be taken when storing and/or sharing your personal data and login, particularly when connecting via unsecure or public networks.    

8. How long do we keep your personal data? Auto.Auto CVBA will not process your personal data longer than 10 Years.

Want to learn more?

The collected data are kept as long as necessary to provide our services and for the purposes described in question 4 above.
In addition, you have the right to request a rectification of your data or the deletion of your data. Please refer in this regard to question 10 below.

9. What about links to other websites and social media?

The website of Auto.Auto CVBA can contain references (e.g. via hyperlinks) to other websites, which are offered by other companies or by social media. Auto.Auto CVBA is not responsible for the processing of personal data via these websites. Nor does this Privacy policy apply to these websites. Auto.Auto CVBA advises you to check the privacy policies of these social media.

If you share content from the Auto.Auto CVBA website via social media, your personal data will be visible for the visitors of these social media. Auto.Auto CVBA is not responsible for the processing of personal data via these social media. Nor does this Privacy policy apply to these social media.

10. What are your rights as a data subject?

You have a right of access to your data, a right to correct your data, a right to the erasure of your data, a right to limit the processing of your data and a right to ask the portability of your data.
You also have a right to object to the processing of your data in general as well as to the processing of your data for direct marketing and profiling purposes.

Some of these rights may be subject to conditions or exceptions.

If the processing of your data is based on consent, you also have the right to withdraw your consent at any time, without this affecting the legitimacy of the processing done prior to the withdrawal of your consent.

You can send your request by e-mail to office@tuutuut or by mail to the address mentioned below. To protect your privacy and security, we will take reasonable steps to verify your identity before processing your request.

You may also review, update or delete your account by editing your account and profile settings in the registration area.
In accordance with article 77 of the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with the supervisory authority of your habitual residence, your place of work or the place of an alleged infringement of the GDPR. The Belgian Data Protection Authority is the supervisory authority for Belgium and can be contacted at commission@privacycommission.be

Want to learn more?

Under the General Data Protection Regulation (‘GDPR’), you have the right to:

  • consult and access your data as well as essential information about the treatment (processing purposes, categories of data processed etc.);
  • request the rectification of your data or, if necessary, their deletion, under the conditions of article 17 GDPR, in particular when they are no longer necessary for the purposes for which they were collected / processed or when you withdrew your consent;
  • object to the processing of your personal data in certain specific cases detailed in article 21 GDPR, including processing for direct marketing and profiling. In this case, we will no longer process your data unless there are compelling legitimate reasons for doing so, overriding your interests, rights and freedoms or if the processing is necessary for the establishment, exercise or defence of legal claims;
  • oppose to an automated individual decision, including profiling, under the conditions of article 22 GDPR;
  • request a restriction of processing, in some cases detailed in article 18 GDPR, and especially when you contest the accuracy of the data, for a period of time enabling us to verify the accuracy of these data; and
  • receive your personal data in a (structured, commonly used and machine-readable) format that allows it to be ported or to transmit your data in such format to another data controller, under the conditions detailed in article 20 GDPR and if technically possible.

11. How can you contact us?

If you have further questions or complaints about this website or about this Privacy policy, you can also contact us:

  • via the contact form available on our website at www.tuutuut.com;
  • by e-mail at office@tuutuut.com;
  • by mail at Auto.Auto CVBA, for the attention of the data protection officer located at: 8200 Brugge, Lieven Bauwensstraat 30(Belgium); or
  • by phone at the number 050 73 75 71.